Shipping and Delivery Policy
Lozet Pharma PVT LTD (“Lozet") ensures the delivery of products you purchase through its authorized delivery partners, rather than directly.
Order Processing and Delivery
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- Pre-payment Orders: All orders are processed for delivery/shipment once successful pre-payment is confirmed, with the exception of Cash on Delivery (COD) orders.
- COD Orders: Available for orders ranging from INR 900/- to INR 5000/-.
- Delivery Address: Orders are delivered to the address provided by you during checkout. Lozet and its delivery partners are not responsible for verifying the accuracy of the delivery address.
Lozet is Not Liable For:
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- Deliveries to incorrect addresses provided by you.
- Any loss or damage resulting from incorrect, incomplete, or false information you provide.
- Any payment deficiencies for the purchased products.
Delivery Time
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- Standard Delivery: Typically takes six (6) to twelve (12) working days after order acceptance.
- Factors Affecting Delivery Time: Product availability, customer location, shipping destination, and courier partner efficiency.
- Possible Delays: May occur due to force majeure events, festivals, or other circumstances beyond Lozet’s control. Delivery will be made as soon as possible in such cases.
Frequently Asked Questions (FAQs)
What is the range of locations to which Lozet ships its products?
Lozet ships products throughout India.
Are there any shipping charges applicable to my order?
A shipping charge of INR 99/- applies to all orders below INR 900/-. Shipping charges are subject to change without prior notice.
My order has been shipped. How can I track it?
What should I do if my order shows delivered, but I haven’t received it
Report non-delivery within 48 hours of receiving the delivery notification by:
Emailing Lozet at operations@lozetpharma.com
Calling +91-6238912478
Using the chat option on the site/mobile application
After 48 hours from the recorded delivery time, Lozet claims no liability.
What should I do if my order shows delivered, but I haven’t received the freebie or discounted product?
Missing Freebie: A coupon worth INR 50/- will be issued for future purchases. A freebie refers to products with zero MRP.
Missing Discounted Product: The amount actually paid by you will be refunded.
How can I find out more information about my order?
Email operations@lozetpharma.com or speak with a customer service executive through the chat functionality on our site or mobile application.
Note: These shipping and delivery terms apply to purchases made through the Site (as defined in the Terms of Use), the mobile site, and the mobile applications available on the Google Play Store and Apple App Store, operated by Lozet LLP.